This Privacy Policy explains what personal data wen388 collects from Pakistani players, why we collect it, how it is stored and protected, who we share it with, and what rights you hold over your own information. wen388 is committed to handling all player data with transparency, care, and strict security controls.
wen388 collects only the personal data required to provide gaming services, process PKR payments via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, verify identity (KYC), and meet regulatory obligations. No unnecessary data is collected.
Personal data at wen388 is used to manage your account, process deposits and withdrawals, provide customer support, comply with anti-money laundering obligations, and — with your consent — send relevant promotional communications.
All wen388 data is encrypted in transit and at rest. Access to player data is restricted to authorised personnel only. wen388 conducts regular security audits and penetration testing to ensure stored data remains protected against external threats.
wen388 does not sell, rent, or trade your personal data. Sharing with third parties is limited to licensed payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank), KYC verification providers, and regulatory authorities where legally required.
wen388 uses essential cookies to maintain your login session and platform preferences. Analytical cookies used to improve Platform performance are anonymised. You may adjust cookie preferences through your browser settings at any time.
Every wen388 player has the right to access, correct, export, or request deletion of their personal data. Rights requests are handled within 30 days. Contact wen388 support via live chat or email to submit a data rights request at any time.
Summary: wen388 collects personal data only to the extent necessary to provide a secure and compliant gaming platform. Your data is never sold. You have the right to access, correct, and delete your data at any time. This policy applies to all players using the wen388 platform, including Pakistani players accessing the Platform via wen388 Login.
1.1 wen388 ("we," "us," "our," "the Company") is committed to protecting the privacy and personal data of every player who uses the wen388 Platform at wen388.net ("the Platform"). This Privacy Policy describes our practices with respect to the collection, use, storage, sharing, and protection of personal information provided by players ("you," "your") in connection with your wen388 account and use of Platform services.
1.2 This Privacy Policy applies to all personal data processed by wen388 in connection with player registration, wen388 Login activity, PKR payment transactions, customer support interactions, promotional participation, and all other uses of the Platform.
1.3 By registering an account and completing wen388 Login, you acknowledge that you have read, understood, and accepted the data practices described in this Privacy Policy. If you do not agree, you must not register for or continue using the wen388 Platform.
1.4 This Privacy Policy should be read alongside the wen388 Terms & Conditions and the Responsible Gaming Policy, both of which are published on the Platform and incorporated by reference.
2.1 For the purposes of applicable data protection law, wen388 is the data controller in respect of the personal data collected through the Platform. As data controller, wen388 determines the purposes for which, and the manner in which, personal data is processed.
2.2 wen388 operates under an international gaming licence issued by a recognised Regulatory Authority. Licensing details are published in the Platform's Terms & Conditions documentation and are independently verifiable.
2.3 Where wen388 engages third-party service providers who process personal data on its behalf (for example, KYC verification providers and payment processors), those providers act as data processors and are bound by contractual data processing agreements that restrict them from using player data for any purpose other than the specific service they provide to wen388.
3.1 wen388 collects the following categories of personal data from players:
Minimum Data Principle: wen388 applies a minimum data collection principle. We collect only the personal data that is strictly necessary for the purposes described in this Policy. Where possible, we use anonymised or aggregated data for analytical and performance improvement purposes.
4.1 wen388 collects personal data through the following channels:
5.1 wen388 processes personal data on the following legal bases:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of contract — necessary to provide the Platform services you have requested. |
| Processing PKR deposits and withdrawals | Performance of contract — necessary to execute financial transactions you have initiated. |
| KYC identity and age verification | Legal obligation — required by wen388's gaming licence and applicable anti-money laundering regulations. |
| Fraud prevention and security monitoring | Legitimate interests — protecting wen388 and its players from fraudulent activity. |
| Responsible gaming monitoring | Legal obligation and legitimate interests — required by the Regulatory Authority and necessary to protect player welfare. |
| Marketing communications | Consent — only where the player has actively opted in to receive promotional communications from wen388. |
| Platform analytics and improvement | Legitimate interests — improving the Platform experience using anonymised usage data. |
6.1 wen388 uses the personal data it collects for the following specific purposes:
6.2 wen388 will not use your personal data for purposes incompatible with those described in this Policy without first notifying you and, where required, obtaining your consent.
7.1 wen388 does not sell, rent, or trade your personal data to any third party for commercial purposes. Data is shared only in the limited circumstances described below:
Personal and financial data necessary to process PKR transactions is shared with JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank as required to complete deposit and withdrawal instructions. These providers operate under their own privacy policies and are subject to contractual data protection obligations imposed by wen388.
Registration details and identity documents submitted for KYC verification are shared with licensed third-party verification providers solely for the purpose of verifying your identity and age. Verification providers are prohibited from retaining or using this data beyond the scope of the verification task.
wen388 may be required to disclose personal data to its Regulatory Authority, law enforcement agencies, or other competent authorities where required by applicable law, court order, or regulatory instruction. wen388 will disclose only the minimum data required to satisfy the specific legal obligation.
Personal data may be accessible to wen388's technology infrastructure providers (hosting, database management, and security services) where those providers operate as data processors under contractual data processing agreements with wen388.
No Data Sales: wen388 strictly prohibits the sale of player personal data to third parties for advertising, data brokering, or any other commercial purpose. If you receive unsolicited communications purportedly from wen388 via a channel you did not register, please report this to wen388 support immediately as it may indicate a phishing attempt.
8.1 wen388 operates internationally and some personal data may be processed in, or accessible from, jurisdictions outside Pakistan. Where personal data is transferred internationally, wen388 ensures that appropriate safeguards are in place to protect the data to a standard at least equivalent to that applied within Pakistan, including contractual data protection clauses binding the receiving party to wen388's privacy standards.
8.2 Payment processing data shared with JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank is processed within Pakistan in accordance with each provider's regulatory obligations under Pakistani financial services law.
9.1 wen388 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law and regulatory obligation. The following indicative retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration and KYC records | Minimum 5 years following account closure, as required by anti-money laundering regulations. |
| Transaction records (deposits, withdrawals, wagers) | Minimum 5 years following the transaction date, for regulatory audit purposes. |
| Customer support communications | 3 years from the date of the last support interaction. |
| Marketing preference records | Until you withdraw consent or close your account, plus 1 year for compliance records. |
| Session and login logs | 12 months from the date of the session, for fraud detection and security purposes. |
| Responsible gaming records | Duration of account plus 5 years, as required by the Regulatory Authority. |
9.2 Following expiry of the applicable retention period, personal data will be securely deleted or anonymised in a manner that prevents recovery or re-identification.
10.1 wen388 uses cookies and similar tracking technologies on the Platform. Cookies are small text files stored on your device by your browser when you visit the Platform. They allow wen388 to recognise returning players, maintain wen388 Login session state, and improve Platform performance.
10.2 wen388 uses the following categories of cookies:
10.3 You may adjust cookie preferences through your browser's settings at any time. Disabling strictly necessary cookies will impair your ability to maintain a wen388 Login session. Disabling analytical cookies will not affect your ability to use any Platform feature.
wen388 does not use third-party advertising cookies or tracking pixels that profile you for advertising purposes on external platforms.
11.1 wen388 implements technical and organisational security measures proportionate to the sensitivity of the personal data it processes. These measures include:
11.2 In the event of a personal data breach that poses a risk to player rights, wen388 will notify affected players and the applicable Regulatory Authority within the timeframes required by applicable law.
11.3 Players are equally responsible for the security of their own wen388 Login credentials. wen388 recommends enabling two-factor authentication and using a strong, unique password. wen388 will never ask you to share your password through any communication channel.
12.1 Subject to applicable law and regulatory retention requirements, you have the following rights in relation to your personal data held by wen388:
Request a copy of all personal data wen388 holds about you, including account records and transaction history.
Request correction of inaccurate or incomplete personal data held in your wen388 account.
Request deletion of personal data where there is no overriding legal or regulatory obligation to retain it.
Request that wen388 restrict processing of your data while the accuracy or lawfulness of processing is under review.
Request an export of your personal data in a structured, machine-readable format for transfer to another service.
Object to processing based on legitimate interests, including marketing activities and profiling.
12.2 To exercise any of these rights, please contact wen388 support via live chat or email at [email protected] (plain text — not clickable). wen388 will respond to all data rights requests within 30 days of receipt. Where wen388 requires additional information to verify your identity or clarify the scope of your request, this response period may be extended by a further 30 days with notice to you.
12.3 Some data rights requests may not be fully actionable where wen388 is required by law or regulatory obligation to retain the data in question. Where a request is refused in whole or in part, wen388 will provide written reasons and inform you of any available complaint mechanism.
13.1 The wen388 Platform is strictly for individuals aged 21 and above. wen388 does not knowingly collect, process, or retain personal data from any individual under the age of 21.
13.2 If wen388 becomes aware that an Account has been registered by a person under 21 years of age, the Account will be immediately suspended, all funds will be forfeited, and the personal data will be deleted once any regulatory reporting obligations have been satisfied.
13.3 If you believe that wen388 has inadvertently collected personal data from a minor, please contact wen388 support immediately via live chat or email at [email protected].
Underage Access Prevention: wen388 implements technical age-verification controls and conducts KYC checks requiring documentary proof of age. Parents and guardians are encouraged to use device-level parental controls to prevent underage individuals from accessing online gambling platforms.
14.1 wen388 may send promotional communications to registered players where explicit consent has been obtained. Marketing communications include information about bonuses, promotions, new game launches, PSL betting markets, cricket betting opportunities, and other Platform updates.
14.2 You may opt out of marketing communications at any time by:
14.3 Opting out of marketing communications does not affect your receipt of transactional communications (deposit confirmations, withdrawal notifications, security alerts, and mandatory regulatory notices), which are necessary for the performance of the contract between you and wen388.
14.4 wen388 does not share your contact details with third-party marketing partners and does not send marketing communications on behalf of external advertisers.
15.1 wen388 reserves the right to amend this Privacy Policy at any time to reflect changes in data processing practices, legal obligations, or Regulatory Authority requirements.
15.2 Where amendments are material and affect how wen388 processes your personal data, wen388 will endeavour to provide reasonable advance notice via email or Platform notification before the revised Policy becomes effective.
15.3 The effective date of the current version of this Privacy Policy is stated at the top of this document. The most current version of this Privacy Policy will always be accessible at wen388.net/privacy-policy.
15.4 Continued use of the wen388 Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.
16.1 For questions, concerns, or requests related to this Privacy Policy or the processing of your personal data by wen388, please contact the wen388 support team:
16.2 wen388 aims to respond to all privacy-related inquiries within 30 days of receipt. Where your request requires identity verification or clarification, wen388 will contact you within 10 days to request the additional information required.
Data Subject Rights: Your privacy rights are enforceable and protected by law. If you believe wen388 has not adequately addressed a data rights request or privacy concern, you have the right to lodge a complaint with the data protection authority in your jurisdiction. wen388 will cooperate fully with any regulatory inquiry related to data protection compliance.
wen388 collects only the data necessary to provide secure gaming, process PKR payments via JazzCash and EasyPaisa, and meet regulatory obligations. Your data is never sold. Access your privacy rights anytime through wen388 Login. For players aged 21 and above only.